Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of Mr LogBook mobile mechanic services. By booking or using our services, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. Our Services

Mr LogBook provides mobile mechanic services including but not limited to: logbook servicing, brake repairs, suspension repairs, transmission and clutch services, general automotive repairs, roadside assistance, and pre-purchase vehicle inspections across Sydney, NSW. Services are performed at the customer's designated location — including home addresses, workplaces, or other agreed locations within the Sydney metropolitan area.

3. Booking & Cancellations

Bookings can be made online via our booking form, by telephone on 0404 192 197, or through our mobile app. All bookings are confirmed same-day during business hours (6am–8pm, 7 days a week).

Cancellations must be made at least 24 hours prior to the scheduled appointment to avoid a cancellation fee. Cancellations made with less than 24 hours notice may incur a cancellation fee equivalent to the call-out fee for the job. If the mechanic has already arrived at the scheduled location, the booking is considered completed and no refund will be issued.

4. Pricing & Payment

All prices quoted are estimates only and may vary depending on the actual work required after inspection. Final pricing is provided after our mechanic has assessed the vehicle. Payment is due upon completion of service.

We accept cash, bank transfer, Visa, Mastercard, and other major credit and debit cards. All prices are in Australian Dollars (AUD) and include GST where applicable.

5. Call-Out Fees — Important

Routine logbook services and scheduled maintenance appointments do not attract a call-out fee. A call-out fee applies to:

• All repair jobs and diagnostic work requiring on-site attendance
• Roadside assistance call-outs
• Any job where the customer is not present at the vehicle at the agreed service time
• Jobs where access to the vehicle is restricted or the vehicle cannot be located

Call-out fees are clearly disclosed at the time of booking and are non-refundable once the mechanic has attended the site. Mr LogBook reserves the right to update call-out fee pricing at any time. Current call-out fees are quoted at the time of booking.

6. Warranty

All services performed by Mr LogBook are backed by a 12-month or 20,000km warranty (whichever comes first) on both parts and labour. This warranty covers defects in materials and workmanship directly attributable to the service performed.

The warranty does not cover:

• Damage caused by accidents, misuse, neglect, or third-party repairs
• Normal wear and tear (brake pads, tyres, clutches, etc.)
• Damage resulting from the use of non-OEM parts unless explicitly agreed in writing
• Vehicles that have been modified without our knowledge
• Pre-existing conditions identified but not repaired

Warranty claims must be made in writing and the vehicle must be made available for inspection within 14 days of the claim being lodged.

7. Liability

Mr LogBook maintains public liability insurance appropriate for mobile mechanic operations in NSW, Australia. To the extent permitted by the Australian Consumer Law (ACL), our liability is limited to the cost of re-performing the service or refunding the amount paid for the service in question.

We are not liable for: indirect or consequential losses; loss of income, business, or use of the vehicle; damage caused by pre-existing conditions; any loss or damage arising from delays in service delivery beyond our reasonable control; or damage to personal property left in or on the vehicle.

8. Consumer Guarantees

Under the Australian Consumer Law (ACL), consumers are entitled to guarantees that services are rendered with acceptable care and skill and are fit for purpose. These guarantees cannot be excluded. Nothing in these terms and conditions excludes or limits your rights under the ACL. For more information about your consumer rights, visit www.accc.gov.au.

9. Personal Information

We collect personal information (including your name, contact details, and vehicle details) for the sole purpose of providing our mobile mechanic services and managing your booking. This information is handled in accordance with our Privacy Policy and the Australian Privacy Principles. We do not sell or share your personal information with third parties for marketing purposes.

10. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Mr LogBook and is protected by Australian copyright law. Reproduction or distribution of any content from this website without prior written permission is prohibited.

11. Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, pricing, or applicable laws. The updated terms will be published on this page with a revised "Last updated" date. Continued use of our services following any changes constitutes acceptance of the updated terms.

12. Governing Law

These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services are subject to the exclusive jurisdiction of the courts of New South Wales.