Privacy Policy

Last updated: April 2025  ·  Mr LogBook ABN 12 345 678 901  ·  Sydney, NSW, Australia

1. Who We Are

Mr LogBook ("we", "our", "us") operates as a mobile mechanic business servicing the Sydney metropolitan area. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Personal Information We Collect

We collect the following types of personal information to provide mobile mechanic services:

• Contact details: your name, phone number, email address, and service address
• Vehicle information: car make, model, year, registration number (plate), and VIN where applicable
• Service history: logbook records, service invoices, and repair history you provide or authorise us to access
• Payment information: billing address and payment method details (processed securely via our payment provider — we do not store full credit card details)
• Communication preferences: how you prefer to be contacted and any service reminders you opt into

3. How We Collect Your Information

We collect personal information directly from you when you:

• Fill in our online booking or quote form
• Call or text us to book a service
• Email us or contact us via social media
• Use our mobile app (if and when released)

We may also collect vehicle information indirectly — for example, from a logbook or previous service records you provide — to maintain continuity of service.

4. Why We Collect, Use, and Disclose It

We collect, use, and disclose your personal information for the following purposes:

• To book and deliver mobile mechanic services at your location
• To send service reminders, appointment confirmations, and invoices
• To maintain accurate logbook and service records for your vehicle
• To respond to enquiries, feedback, or complaints
• To improve our service offering and customer experience
• To comply with Australian consumer law and warranty obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Who We Disclose It To

We may disclose personal information to:

• Parts suppliers — only as needed to fulfil your repair or service
• Payment processors — secure third-party payment providers to process transactions
• Legal authorities — if required by law, court order, or to enforce our legal rights
• Warranty partners — manufacturers or third-party warranty providers, where relevant to your service

6. How We Store and Secure It

Your personal information is stored securely — both in digital form on secured devices and in physical form where applicable. We use:

• Password-protected devices and cloud storage with access controls
• Encrypted communication channels for transmitting sensitive data
• Secure disposal of records no longer required, in accordance with our retention obligations

We retain personal information for as long as necessary to provide services and fulfil our legal obligations. Service records are generally kept for a minimum of 7 years.

7. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to personal information we hold about you and to ask us to correct any inaccurate, out-of-date, or incomplete information. To make a request:

• Email us at info@mrlogbook.au
• Call us on 0404 192 197 (6am–8pm, 7 days)

We will respond to your request within a reasonable period (typically within 30 days) and provide access or make the correction. We may ask you to verify your identity before proceeding.

8. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymous, aggregated data — such as pages visited and time on site — to help us improve the user experience. You can disable cookies in your browser if you prefer.

9. Marketing Communications

We may send you service reminders or promotional offers if you have opted in to receive marketing communications. You can unsubscribe at any time by replying STOP, clicking the unsubscribe link in any email, or calling us to update your preferences.

10. Contact Us

If you have a privacy concern, complaint, or question about how we handle your personal information, please contact us:

• Email: info@mrlogbook.au
• Phone: 0404 192 197 (6am–8pm, 7 days)
• Post: Mr LogBook, Sydney NSW, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.